Frequently Asked Questions
Everything you need to know about your SKINTIFIC journey.
Are SKINTIFIC products suitable for sensitive skin?
Yes, our products are formulated with a focus on skin barrier health, utilizing TTE (Trilogy Triangle Effect) technology to ensure they are safe, effective, and gentle for all skin types, including sensitive skin.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with a photo and your order number for assistance.
Are your products cruelty-free?
Absolutely. SKINTIFIC is committed to ethical beauty standards; we do not test our products or ingredients on animals.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services depending on your region.